ARISH JAMAL
Listen. Think. Build.
Leading teams and building products that humans love.
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From startups to software and solutions used by people globally,
I've spent over a decade building solutions that provide ease to the people helping them do it better, faster and simpler.
About
Product Manager and Customer Success Partner based out of Dublin, Ireland
I’ve spent over a decade building business technology products that make the complex, core operations of global enterprises simpler, better, and faster. What started as curiosity about how products work has evolved into a love for creating experiences that delight users while solving real pain points.
I began in enterprise technology sales, working cross-functionally with corporate stakeholders and C-Suite executives. That curiosity led me to product management, and I haven’t looked back. I’ve led digital transformation initiatives worth €100M+, partnering with industry leaders like NCR, HP, Honeywell, Datalogic, and Glory to deliver integrated enterprise solutions across supply chain, procurement, banking, healthcare, retail automation, and government services.
I thrive in ambiguous environments, bringing clarity and direction to 0-to-1 product challenges. Whether at startups, high-growth companies, or large enterprises, I’ve built and scaled products from the ground up. Most recently, I spearheaded a Source-to-Pay platform now managing 1 Billion+ USD in global spend, used by enterprises across 75+ countries.
Working across geographies from Delhi to Jeddah, Riyadh, Manama, and now Dublin with stakeholders around the globe has taught me that great products work because they solve universal problems in locally relevant ways. I’m driven by building products that don’t just work, but delight users while delivering measurable business impact.
- Outstanding Service Award - MBA Society of Dublin Business School - April 2025
- Student Leadership Award - Dublin Business School - April 2025
- Finalist - Annual Strategy Competition - Nov. 2024
- Certificate of Achievement/Participation - Evolve 24 Ultimate Business Simulation Competition - Nov. 2024
- Oustanding Performance - Aflak Electronic Industries Co. Ltd. - Jan 2017
- Winner - Sales Simulation Competition - Aflak Electronic Industries Co. Ltd. - Jan 2017
- Best Selling Skills as a Sales Consultant - Aflak Electronics Industries Co. Ltd. - Jan 2016
- Outstanding Performance - Aflak Electronics Industries Co. Ltd. - Jan 2015
- Most Talented Boy - 1st Runner Up - General Talent Competition - MES Jeddah · Jan 2009
- Certified SAFe 6 AI-Empowered Product Owner/Product Manager - SAFe by Scaled Agile Inc. - Oct. 2025
- Product-led Certification Pendo - July 2023
- Innovation Through Design: Think, Make, Break, Repeat - University of Sydney - Coursera - Feb 2022
- Digital Transformation - International Business Management Institute(IBMI) - Dec. 2021
- MBA, Dublin Business School - Dublin, Ireland - September 2025
- B.Com(Honours), University of Delhi - New Delhi, India - July 2014
Case Studies
Global enterprises were struggling with scattered spending data and slow, manual sourcing workflows. As the first product hire at a B2B SaaS startup, the challenge was to build a comprehensive Source-to-Pay (S2P) platform from the ground up. The goal was to make complex procurement processes easy and consolidate all purchasing needs into one intelligent system that automated repetitive work while maintaining governance and control.
Solution
- Discovery: Conducted extensive interviews and workflow analysis with procurement and supply chain stakeholders to deeply understand their processes, pain points, and success metrics.
- Strategy: Defined the initial product vision and roadmap, prioritizing strategic sourcing, vendor management, and spend analytics capabilities that would deliver visible value early.
- Execution: Established Agile/Scrum practices, leading sprint planning, backlog grooming, and retrospectives to keep delivery focused and predictable.
- Optimization: Partnered closely with Sales and Customer Success to manage complex customer escalations, using real-world feedback to refine flows, close gaps, and improve usability.
- Helped scale the platform to global usage, processing more than 1Billion USD in spending, adopted by global enterprises such as Voltalia, MSC, and Carrier, and deployed in 75+ countries.
Achieved 100% customer retention and successful renewals across all regions, with customers realizing measurable business value.
40% reduction in customer issue resolution time through streamlined support processes and elevated CSAT scores.
Improved product adoption by 25% through targeted enablement resources (guides, videos, presentations).
Improved squad delivery capacity by 20% and maintained 90% sprint velocity through optimized processes and cross-team alignment.
This Retail client in Saudi Arabia was facing high operational costs due to the manual “cash float” process i.e. counting money at the start and end of every shift. This manual workflow caused inventory inaccuracies and shrinkage, with no integrated solution available in the Middle East to centralize control.
Solution
Led the launch of the region’s first Cash Infinity solution, orchestrating the integration of Glory hardware with ABANA’s software and the client’s ERP.
Scope: Automated cash acceptance and deposits to streamline shift handovers.
Connectivity: Linked stores to a central server for 24/7 live monitoring of cash levels.
- Validation: Executed a rigorous 2-month pilot, including on-site installation, staff training, and KPI tracking to prove the concept.
The pilot was a decisive success, delivering measurable business impact:
50% reduction in operational costs by eliminating manual counting time.
- 20% reduction in shrinkage through real-time reconciliation and security.
- Secured the commercial order for a national rollout based on these proven KPIs.
The Kingdom’s central authority for social insurance and pension services was paralyzed by massive foot traffic for routine administrative tasks and biometric capture. This congestion left little capacity for complex cases, causing long turnaround times, surging complaints, and plummeting customer satisfaction scores.
To decentralize services and expand into public spaces (malls, airports), the client demanded a ‘one-stop’ end-to-end solution. They required a single partner capable of orchestrating the entire lifecycle nationwide i.e. delivering custom hardware, software, system integration, and 24/7 managed services seamlessly.
Solution
Strategy & Deployment: Directed a strategic shift to offload traffic by deploying self-service kiosks not just in branches, but in high-access public spaces like malls, airports, and commercial hubs.
Rapid Execution: Orchestrated a massive rollout in just 90 days, coordinating 16+ internal teams and 7 global suppliers (France, USA, China, Korea) to source custom hardware components.
Full-Stack Solution: Delivered an end-to-end ecosystem including intuitive frontend software for citizens, middleware for government integration, and a 24/7 Command Center to monitor kiosk health and replenish consumables.
- Reduced branch foot traffic by 40% by successfully offloading routine transactions to kiosks.
- Increased Customer Satisfaction (CSAT) by 55% due to reduced wait times and better accessibility.
- Successfully scaled the solution to 35+ locations nationwide within a tight quarterly deadline.
Work
Holland Group - Product & Customer Success - Dublin, Ireland
Holland Group provides safety consulting, digital learning platforms and eLearning development for compliance and workforce development.
Product Manager and Customer Success | Nov. 24 – Dec. 25
- Led strategic planning and execution for digital LMS and Compliance Management System, aligning with business objectives and achieving 90% on-time delivery rate through cross-functional stakeholder management.
- Engaged with clients to manage 120+ features across 3 products, conducting annual planning cycles and delivering tailored solutions that improved development velocity by 25%.
- Established standardized testing and UAT framework, reducing release cycle time by 30% while ensuring seamless operational transitions and maintaining strong commercial outcomes.
- Partnered with Sales and Client Service teams to deliver inaugural mobile applications on Android and iOS platforms, expanding market reach and uncovering new revenue opportunities through innovative product offerings.
- Implemented user-centered design practices and VOC insights, resulting in 15% improvement in user satisfaction across compliance and e-learning products.
Penny Software - Product & Customer Success - Manama, Bahrain
Penny is a rapidly scaling B2B SaaS startup digitizing enterprise procurement through AI-powered source-to-pay solutions.
Product Manager and Customer Success | April 2022 – Sept. 2024
- Built foundational product strategy and execution framework from ground up as the first product and customer success hire, establishing multi-year strategic vision(0-1) for team scaling and commercial success.
- Engaged directly with major institutional clients across Europe, Middle East, Africa, and Asia to understand complex requirements, achieving 100% successful renewals and measurable value realization through tailored solutions.
- Analysed client needs (technical and non-technical) to deliver innovative, scalable solutions, optimizing development efficiency by 20% through strategic product consolidation and technical debt reduction.
- Partnered with Sales and Relationship Management to uncover and realize new revenue opportunities, developing comprehensive customer enablement resources that improved adoption by 25% and accelerated business growth.
- Developed the customer onboarding process, streamlined the production support, and built the customer management process. This led to a 40% reduction in resolution time as well as elevating the CSAT score.
ABANA Group Enterprises Co. - Product & Sales Enablement - Riyadh, Saudi Arabia
ABANA is a Saudi business solutions provider specializing in digital transformation, banking technology, and ATM managed services for government and private sector clients across the Kingdom.
Product Manager and Sales Enablement Specialist | Sept. 2022 – April 2022
- Established first-of-its-kind Customer Experience Center in the Middle East, demonstrating innovation leadership in NCR, Glory, iVend, and Kioware hardware-software integration.
- Led customer transformation project for Saudi Arabia’s first ‘Cash Infinity’ retail cash management system, reducing operational costs by 50% through process. optimization.
- Led introduction and launch of parcel locker solutions and SaaS-based e-commerce applications, diversifying portfolio and revenue streams.
- Managed cross-functional projects worth €25+ Million across banking, government, retail, and healthcare sectors with 16 internal teams and 20+ external suppliers.
- Developed sales enablement materials and competitive positioning content, improving sales team efficiency by 15% and supporting go-to-market success.
Associate Product Manager | March 2019 – August 2020
- Pioneered Public Pension Agency transformation across 35+ locations as first non-banking implementation, reducing branch traffic by 40% and improving customer satisfaction by 55%.
- Owned complete product lifecycle from ideation to delivery for business automation vertical, establishing product management best practices.
- Developed product resources and sales enablement materials, and led customer presentations and supported business development initiatives.
- Translated business requirements into technical documentation including use cases, process flows, and user stories for development execution.
Aflak Electronics Co. Ltd - Corporate Account Management - Jeddah, Saudi Arabia
Aflak Electronic Industries is a Saudi company specializing in retail solutions, access control systems, and physical security products for enterprises and government sectors.
Senior Sales Consultant | Sep. 2017 – July 2018
- Ranked #2 of 15 sales consultants, averaging €700K annual revenue through consultative selling and customer relationship management.
- Expanded channel network contributing 40% to CX vertical revenue through strategic partner development and market expansion.
- Launched Saudi Arabia’s first retail mobile label printing solution, improving operational efficiency by 35% and creating new market category.
Sales Consultant | Oct. 2014 – Sept. 2017
- Amplified customer base by 4x and elevated annual sales by 200% through new corporate customer acquisition in CX vertical.
- Sold first metal detector, X-Ray, and baggage scanner for the company, establishing new product lines that became permanent portfolio offerings.
- Reestablished relationships with lost and inactive accounts, promoting technological innovation through executive briefings, site visits, and marketing collateral.
Out Of Office
A Very Curious Human🤔
I’m endlessly curious, especially when something piques my interest, I dig deep to understand the why. Museums, art galleries, and cultural centers are my sanctuary. They’re places where human creativity meets history, where stories reveal how societies evolve and why people make the choices they do. That same curiosity that fuels my love for understanding art and culture drives how I approach product work: always asking why, always seeking the deeper insight beneath the surface.
People Champion🤝
I believe in the power of community. I cheer and support my friends, colleagues, and anyone who needs it. I genuinely enjoy facilitating people through their ideas i.e. helping them refine concepts, build confidence, and bring their goals to life. I’m an active volunteer, believing that lifting others up creates ripples of positive change. Community building isn’t just what I do on the side; it’s a core part of who I am.
Wayfarer🧭
I’m a wanderer at heart. I love to walk, cycle, and drive seeking out new experiences and stories in every place I visit. From the bustling streets of Delhi to the deserts of Saudi Arabia, from coastal Dublin to hidden gems in between, I collect experiences and perspectives. Travel has taught me that the world is beautifully diverse, and every journey whether a weekend escape or a decade-long relocation; shapes how I see problems and design solutions. Movement, both physical and intellectual, keeps me alive.
Contact
Let's create together
I mentor upcoming product managers, love to connect with leaders who share a different perspective and thought or just a casual coffee chat. I believe in community building.
cbarish@gmail.com
Trying and failing is better than failing to try